Q & A
We fully support
our software and our users. We have:
20 years of software support experience
with thousands of satisfied clients.
Problem tracking system
ensures any problems are solved, and that quality services are provided.
Q&A section on the website
to answer more commonly asked questions.
Technical support is available via e-mail:
For technical questions and problems, please read Q&A in the web or in the manual first. Your question may be already in the Q&A section in the web or in the manual (last chapter of the manual).
Always attach the input data files to email with your question.
This will help us solve the problem faster. The input files have extension:
alp (Allpile), sh8, ep8, lp8 (Shoring), liq (LiquefyPro). Please do not attach the output files.
Email us the questions with input files is the most efficient way to solve your problem. Most time, phone call without the input files does not help to solve your problem. If you have issue with screen display, please attach a screen shoot.