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Returns and Refunds Policy


How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

  1. Please email sales@civiltech.com to request a refund.
  2. After we approve of your refund request, mail your returned item:
    Civiltech Software
    650 Castro Street Suite 120-267
    Mountain View, CA 94041
  3. Include in your package a signed letter stating the reason for your return and a printed copy of the e-mail from our Sales Department that authorizes your return request.

Return Policies

Software that is returned past 15 days may not receive a full refund. Merchandise that has been altered or damaged will not be accepted for return.

If the USB key is damaged, the user needs to send the damaged key back for a replacement key. Key replacement is free within 6 months of purchase. After 6 months, there is a $50 surcharge.

If the USB key is lost, Civiltech Software will not be held responsible. If the user has business insurance, the insurance may cover the loss of the key.

Restocking Fee

All items are subject to a 5% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. You are responsible for shipping and handling required to send the software to us.



Payment Policy


Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Wire Transfer

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Civiltech Software
650 Castro Street Suite 120-267
Mountain View, CA 94041

Please email sales@civiltech.com to request an invoice for a check / money order.



Shipping Policy


Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm Pacific Standard Time. International orders are subject to customs in the receiving country. We expect international orders to be received around one week from being ordered (Monday to Friday, and excluding national holidays). This timeframe is dependent on international customs in the receiving country.

Carriers

We use the US Post Office to ship our software.

Shipping Rates

Our shipping and handling rates are charged based on the current US Post Office rates for domestic and international shipping.

For shipping within the United States:

Regular shipping: $10
Express shipping: $25
Express shipping includes an activation code to download and use the software during shipping. This is a popular option for companies who are working on deadline.

For international shipping: $65

International buyers are responsible for any duty taxes and fees for shipping to their location.



Privacy Policy


Civiltech is committed to protecting the privacy of our clients and customers. This privacy policy tells you about how we collect and use your personal information.

How and where we collect personal information:

When you place an order with us, we collect personally-identifiable information, including your name, company, e-mail address, and phone number. We collect this information to facilitate the order process to enable us to serve you better. We do not collect or store your payment information. In addition, when you visit this page, we collect anonymous visitor information, including cookies and IP address, to help improve our website and services.

How we use your personal information:

The information you give us is absolutely safe with us. We will never rent, sell, share or otherwise disclose your personal information to third parties. We might contact you from time to time regarding your purchases or the services (like forums and announcement lists) to which you have subscribed.

We may also send you promotional announcements from time to time about new products and services that you might find useful. You may also opt out from receiving information from us at any time and ask us to remove your contact information from our database.